助教（职位编号：002）

招聘人数：若干 到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 Synopsis:概述：The Progress Advisor is responsible for the implementation of Course Management Procedure, communication among teachers, parents an d students, an d driving customer retention, referral an d recommendation。助教负责课程管理流程的执行工作，你需要在老师、家长和学员之间架起沟通的桥梁，并有效推动客户续费以及推荐。The role:角色：The Progress Advisor is a key role among students, parents, an d teachers; you work as a coordinator, a supporter. You always accompany the students, orientate theirs growth step by step.助教在学员，家长以及老师中间是一个核心角色，你既需要充当协调者，又需要做好支持者。小学员们在英孚学习的每一天，你会一直伴随左右，并指引他们不断地成长。You will:你的职责：Manage courses schedule an d progress according to Course Management Procedure （CMP）根据CMP管理学员的课程表以及课程进度Communicate among course teachers, parents an d kids to track the teaching quality an d study results, keep solid relationship with all customers与老师，家长以及学员保持密切的沟通，追踪教学质量，保障教学结果，与所有的家长保持良好的关系。Complaint handling an d proper group management处理来自家长的意见及投诉Maintain information in EF s Customer Relationship Management System负责维护英孚客户管理体系系统Achieve the targets of retention, Customer Satisfaction, referral达成续费，推荐以及客户满意度的指标Assist to organize activities within an d outside of schools, especially Life Clubs协助各种校内外的活动，尤其是生活俱乐部Assure students attendance mark, maintain Course Lesson Folder （CLF）负责学员签到以及课堂记录表的管理You have/are:你的资格:Love children an d care about their growth爱孩子，并关注他们的成长Bachelor degree Ｏr above, Education Ｏr English majors preferred本科及以上学历，师范类或英语类专业优先English CET4 Ｏr above大学四级及以上Fluent oral English an d accurate written English skills英语读写流利Strong sense of responsibility有强烈的责任感Open minded, willing to communicate with all people有开放的心态，乐于与他人沟通Be very flexible an d can handle emergencies有灵活应变的能力Quick learner有快速的学习领悟能力Good team worker乐于团队协作Having experience in Service Ｏr Educational industries is a plus有服务或教育相关经验者优先Microsoft Office software application （Word, Excel, PowerPoint, Outlook）熟练使用微软办公软件Be able to work on weekends （the off-days will be between Mon. to Fri.）能够接受周末上班，周中休息的工作（周一到周五中休息两天）
福利待遇:1. 多元文化的办公环境2. 有竞争力的薪酬体系（底薪 课时费 奖金 年底十三薪）3. 享受带薪年假4. 缴纳社会保险及住房公积金5. 完善的培训机制6. 广阔的发展和晋升前景（助教- -- -高级助教- -- -首席助教 或助教- -- -助教部主管- -- -分校校长）7. 丰富的团队建设活动8. 免费的海外游学带队机会9. 员工子女免费课程

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