英文技术支持

招聘人数：若干 到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 岗位职责1. 向全球客户通过email/live chat/phone call提供纯英文技术支持（包括了售前和售后的支持）；2. 书写、整理产品英文技术文档；3. 协助公司内部及客户的技术培训工作；4. 收集分析客户提出的需求与意见，与其他团队协作解决问题。岗位要求1. 本科及以上学历，工科专业，计算机及相关专业优先考虑；2. CET-6级，具有优秀的英语听、说、读、写能力；3. 具有良好的表达、沟通和协作能力；4. 具有优秀的解决问题和总结问题能力；5. 重视团队合作，工作积极勤奋。其他信息此岗位无需出差，有出国交流机会；专聘外教对技术支持人员进行英语听、说、读、写培训；每周提供内部培训。
Technical Support RepresentativeBrief DescriptionProvide excellent customer service in accordance with company policies, procedures an d philosophies. The Technical Support Representative is the primary point of contact for incoming customer queries relating to technical issues an d questions regarding customer communication products an d services.Responsibilities1. Provide day-to-day customer contact via online chats, emails, help desk an d phone calls an d actively seeks resolution to customer problems with designated products an d service lines2. Write an d Ｕpdate knowledge base an d technical support documentations to reflect current technical information on product3. Provide assistance for the technical training to customers an d internal teams.4. Collect an d analyse the suggestions an d feature requests from the customers. Coordination with internal teams to provide solution to the customers.Experience an d Qualifications1. Bachelor degree Ｏr above （engineering course）. Computer science Ｏr related major is preferred.2. CET-6 certificate. Excellent verbal an d written English skills.3. Strong communication skills. Ability to interact with customers an d internal teams on a professional level.4. Excellent investigative an d problem solving skills.5. Works well in a team environment.OtherNo need to travel. But have the chance for overseas exchange.Dedicated foreign teacher for technical support representative. Provide training for verbal an d written English skills.Provide weekly training （Internal training）.
工作时间
上班时间为 9:00-18:00，弹性工作制，双休；

薪资
基本工资 绩效 年终奖

福利
公司每天免费提供水果和零食；
员工生日会，集体旅游；
为员工和员工家属报销医保自费部分；
每周有外教到公司进行英语培训；
大名研究院每周安排内训；
定期为员工安排技能提升的外训；
有出国交流和学习的机会；
技术专家 管理 双通道晋升模式；
为员工提供具有竞争力的薪酬

大名软件是微软黄金合作伙伴
大名软件是TWAIN工作组会员

官网：
中文网站 http://www.damingsoft.com/
英文网站 http://www.dynamsoft.com/工作地址浙江省杭州市