助理质检经理/Assistant QA Manager

招聘人数：1-3人 到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 【岗位职责】1、质检团队的管理工作；2、公司质检流程的实施及跟进；3、确保呼叫中心管理流程相关报表及时导出；4、针对客户满意度结果和运营一起商讨解决方案；5、定期组织部内或公司讨论，回顾质检标准；6、代表质检部门参加客户会议及质检标准校准会议。7、负责COPC认证流程梳理及跟进；8、改善并遵循公司流程，精通excel表格。
【任职要求】1、本科以上学历，质量检测相关专业优先；2、英语熟练，口语流利；3、至少两年以上运营管理经验或者三年以上助理质检经理经验；4、具有有效的沟通技能和组织能力；5、熟练使用MS（Word、Excel）等工具。 【Job Description】Management of QA team;Implement an d follow QA process;Ensure related reports of management process in call center presented timely;Discuss the solution with operations against client satisfaction results;Organize the discussion in department an d company regularly, review QA standard.On behalf of QA department to participant in client meetings an d QA standard meetings;Responsible for COPC certification;Follow up an d improve company process, proficient in EXCEL. 【Jon Requirement】Bachelor degree Ｏr above, quality testing related major is preferred;Good oral English;More than two years’ operation management experience Ｏr more than three years’ Assistant QA manager experience at least;Excellent communication an d organization skills;Proficient in MS（Word、Excel） tools.