招聘人数:1-3人
到岗时间:不限
年龄要求:不限
性别要求:不限
婚况要求:不限
The Customer Service Assistant is responsible for supporting department objectives by entering an d retrieving data through custom Or other software.主要职责:数据的实时录入、数据检索,协助客服部门达成目标。
AcCountabilities 工作内容
-Processes the customer’s order, quote, etc by entering into company systems timely an d accurately. 及时、准确地处理客户的订单,报价等。
-Researches an d expedites customer requests. Monitors an d ensures delivery date an d product quality to meet customer requirements, verifies customer requests are processed correctly. Confirms special handling orders are expedited. 分析和研究客户要求,确保交货期和产品质量满足客户的要求,验证客户要求是否得到正确处理。确认并加快特殊订单的处理。
-Expands product knowledge utilizing all available sources. 利用所有可用渠道来扩充产品知识。
-Strong attention to detail, accurate an d maintains quality expectations. 注重细节,准确服务、保持服务品质达到客户预期。
-Provides Live Chat support as required. 根据需要提供实时聊天支持。
Qualifications, Skills & Certifications 胜任要求及技能需要
-1-2年的工作经验,有客户服务部门经验者优先(应届毕业生也可接受)-流利的普通话沟通能力-基本的英语阅读能力
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