项目经理/Project Manager

招聘人数：1-3人 到岗时间：不限 年龄要求：不限 性别要求：不限 婚况要求：不限 岗位职责:1）Manage CRM business spanning across multiple processes like; Voice IB / OB, Chat, Email Support;2）Complete end to end responsibility of acＣount delivery;3）Responsible for delivering against client SOWs an d SLAs;4）Operations leadership for establishing processes, metrics identifications an d reporting;5）Ensure roll out of all center standards on Quality, Controls & Compliance an d all pertinent house keeping items for the acＣount;6）Deliver to the Continuous Improvement objectives for the acＣount;7）Understanding an d deploying appropriate CONCENTRIX tools an d assets;8）Client relationship management: Manage relationships with customers at the senior an d middle management level an d ensure customer satisfaction;9）Establish an d maintain robust tracking mechanism for key indicators of the operations to support decision-making;10）Responsible for tracking an d driving all process parameters ‘critical to process’ & ‘critical to quality’ for process delivery;11）Work with HR in the career development activities for team members, team leaders an d managers, including performance management, feedback an d training;12）Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met;13）Responsible for working with the cross functional teams to ensure successful delivery of the acＣount managed;14）Ensure 100% compliance of all controls by the delivery team;15）Produce timely an d effective client reports an d CONCENTRIX internal management reports to present the performance of the acＣount;16）Ensure delivery of the acＣount per the contract an d DOU signed with the customer;17）Build an d develop effective working relationship with the acＣount Pes;18）Constantly look for an d create opportunities of growth of the acＣount.
岗位要求：1）Min.8 years operations manager experience with 100 team;2）Project Management skill. Domestic Client relationship management experience3）KPI/Finance skill. Financial Acumen, having experience in managing P&L / costs for the acＣount;4）Deep expertise in understanding Call metrics / AVAYA CMS reports / Call center productivity reports.
Strong English skills:1）Client relationship management, Problem determination an d be able to make crisp action plans;2）People Management - Facilitate a healthy an d a motivating environment;3）Preferable to have Six Sigma / Quality certification / Customer Operations Performance Center （COPC） etc;4）Understanding an d Focus on Business Controls / Process adherence an d Compliance;5）Be able to establish strong working relationship with internal CONCENTRIX an d functional teams;6）Some experience with transition an d project management concepts / methodology is preferred.
Qualifications （Education/Major/Certificates）Six Sigma Green Belt, PMP.
Additional information preferred:1）Experience within the contact centre industry OR;2）Sales Management Experience with IT industry;3）An understanding of smart phone Ｏr electronic device hardware an d software.工作时间：早九晚六，周末双休薪资福利：员工享有基本工资 交通补贴 绩效奖金；享有带薪年假高达5-15天，婚假，产假/陪产假；按国家政策缴纳社会保险和住房公积金，商业保险, 每年公司组织大型体检等福利；工作环境舒适，五星级年会，每个季度有团队建设活动；职业前景：公司提供全方位的技能培训如职前培训、在职培训、晋升培训，为员工提供通畅的晋升通道。